Frequently Asked Questions (FAQ)

Below is a comprehensive list of frequently asked questions to assist you in understanding our services at Valley Sprinklers Inc. If you have any additional questions, please feel free to contact us.

General Questions

What areas do you serve?

We proudly serve clients across Nova Scotia, with a focus on the Annapolis Valley, Western Nova Scotia regions and HRM.

How long has Valley Sprinklers Inc. been in business?

We have over 25 years of experience in the fire protection industry, providing reliable services since our establishment.

Are your technicians certified?

Yes, all our technicians are fully certified and undergo continuous training to stay updated with the latest industry standards and regulations. We also have Red Seal Journeyman.

What types of properties do you service?

We service a wide range of properties, including residential homes, commercial buildings, industrial facilities, healthcare institutions, educational facilities, and more.

Do you offer free consultations or quotes?

Yes, we provide free consultations and detailed quotes for all our services. Contact us to schedule an appointment.

Fire Sprinkler Installation

What types of fire sprinkler systems do you install?

We install various types of systems, including wet pipe, dry pipe, pre-action, deluge, and residential sprinkler systems, tailored to your specific needs.

How long does the installation process take?

The timeline depends on the project’s scope and complexity. After an initial assessment, we can provide an estimated schedule for your installation.

Can you design a custom sprinkler system for my building?

Absolutely! Our engineers will design a custom system that meets your building’s unique requirements and complies with all regulations.

Do you handle the permitting process?

Yes, we manage all necessary permits and approvals from local authorities to ensure a smooth installation process.

Will the installation disrupt my business operations?

We strive to minimize disruption by offering flexible scheduling and working around your operational hours whenever possible.

Maintenance and Inspections

How often should my fire sprinkler system be inspected?

According to NFPA 25 standards, sprinkler systems should be inspected quarterly and annually by certified professionals.

What does a maintenance plan include?

Our maintenance plans include regular inspections, testing, preventive maintenance, repairs, and detailed reporting to keep your system in optimal condition.

Why is regular maintenance important?

Regular maintenance ensures your system operates effectively during an emergency, maintains compliance with regulations, and can reduce insurance premiums.

Can you provide maintenance for systems you didn't install?

Yes, we can service and maintain existing fire protection systems, regardless of the original installer.

What happens if issues are found during an inspection?

We will provide a detailed report outlining any deficiencies and recommend corrective actions. Our team can perform necessary repairs upon your approval.

Backflow Prevention and Cross Connection Testing

What is backflow, and why is prevention important?

Backflow is the reversal of water flow, which can cause contaminants to enter the clean water supply. Prevention is crucial to protect public health and comply with regulations.

How often should backflow prevention devices be tested?

In Nova Scotia, backflow prevention devices must be tested annually by a certified professional.

Do you offer testing for all types of backflow prevention devices?

Yes, our certified technicians can test and service all types, including RPZ, DCVA, and PVB devices.

What are the signs of a failing backflow preventer?

Signs may include discolored water, reduced water pressure, or unusual noises in the plumbing system. Regular testing is the best way to ensure functionality.

Can you install new backflow prevention devices?

Yes, we offer installation services for new devices and can upgrade existing systems to meet current standards.

Fire Extinguisher Services

What types of fire extinguishers do you provide?

We supply a wide range of extinguishers, including Class ABC, Carbon Dioxide, Water, and Wet Chemical suitable for different fire risks.

How often should fire extinguishers be inspected?

Fire extinguishers require monthly visual inspections and annual professional maintenance. Hydrostatic testing is needed every 5 or 12 years, depending on the type.

How do I know which fire extinguishers I need for my building?

Our experts will assess your facility and recommend the appropriate types and quantities based on your specific fire risks.

24-Hour Emergency Services

What constitutes an emergency service call?

Emergencies include system malfunctions, accidental discharges, leaks, or any issues that compromise your fire protection system’s functionality.

How quickly can you respond to an emergency?

We have technicians on call 24/7 and aim to respond as quickly as possible to minimize risks and downtime.

Is there an additional cost for emergency services?

Emergency services may have additional fees. We provide transparent pricing and will inform you of any costs upfront.

How do I contact you in an emergency?

Call our dedicated emergency hotline at 902-840-1466.

Can you perform repairs during an emergency visit?

Our technicians are equipped to handle most repairs on-site to restore your system’s functionality promptly.

Underground Water Service Installation (NFPA 24)

Do I need to comply with NFPA 24 for my property?

If your property requires a dedicated fire service main or private hydrant system, compliance with NFPA 24 is mandatory.

What services do you offer for underground water installations?

We provide design, installation, inspection, testing, maintenance, and repair services for underground fire service mains.

Can you coordinate with my construction team?

Yes, we often work alongside architects, engineers, and contractors to integrate our services seamlessly into your project.

What materials do you use for underground piping?

We use high-quality, durable materials suitable for underground installations, such as ductile iron or PVC pipes, depending on the project requirements.

How do you ensure the longevity of the underground system?

We follow best practices in installation, use corrosion-resistant materials, and provide proper bedding and backfill to protect the piping.

Fire Safety Compliance and Regulations

How do you ensure your services comply with local regulations?

We stay updated with all national and local fire codes, including NFPA standards and Nova Scotia regulations, to ensure full compliance.

Can you assist with obtaining necessary permits and approvals?

Yes, we handle all aspects of the permitting process and coordinate with local authorities on your behalf.

What are the consequences of non-compliance with fire safety regulations?

Non-compliance can result in fines, legal liability, increased insurance premiums, and, most importantly, heightened safety risks.

Do you offer audits of existing fire protection systems?

Yes, we can evaluate your current systems to identify any compliance issues or areas for improvement.

Are your services covered by insurance?

We carry comprehensive liability insurance to protect our clients and ourselves during the course of our work.

Payment and Financing

What payment methods do you accept?

We accept various payment methods, including checks, and electronic transfers.

Are maintenance plans billed monthly or annually?

Maintenance is billed per job as it is completed and reports are sent the day of completion.

Do you provide detailed quotes and contracts?

Yes, we offer transparent, detailed quotes and contracts outlining all services and costs before any work begins.

Is there a warranty on your products and services?

All new sprinkler systems come with a one year warranty.